Welcome to Surf Discount Shop’s FAQ section! We’ve compiled answers to the most common questions about our water sports gear, shipping, payments, and more. If you don’t find what you’re looking for, our team of fellow water sports enthusiasts is always ready to help at [email protected].

About Our Products

What types of water sports equipment do you specialize in?
We focus on high-performance gear for hydrofoiling, wing surfing, and kiteboarding. Our product range includes complete foil sets, eFoils, wing packages, control bars, drysuits, and all necessary accessories from top brands. Whether you’re a beginner looking for introductory packages or a pro seeking specialized components, we’ve got you covered.
Are your products suitable for beginners?
Absolutely! We offer specific “Intro to Wing Packages” and beginner-friendly eFoils designed for those new to the sport. Our team can help you select the right equipment based on your skill level and local water conditions.
Do you carry replacement parts for hydrofoils?
Yes! We stock a comprehensive selection of hydrofoil hardware, foil masts, and eFoil parts & accessories. Our specialized packaging ensures these delicate components arrive in perfect condition.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Do you offer discounts or sales?
Yes! Watch for our snap sales where customers typically save 30-60% on premium brands like Duotone and Slingshot. These are perfect opportunities to upgrade your gear while staying within budget.
Can I modify my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

Where do you ship?
We ship worldwide except to Asia and select remote regions. Our primary service areas include North America, Europe, and Australia – basically anywhere the waves are calling!
What are my shipping options?
Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch. Ideal when you need gear for an upcoming session.

Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch. Perfect for stocking up on multiple items or seasonal preparation.
How do you package fragile foil components?
We use water-sports specific packaging designed to protect delicate foil masts, wings, and hardware during transit. Our team includes riders who understand exactly how to prepare these items for safe shipping.
Can I track my order?
Absolutely! You’ll receive transparent tracking updates at every stage so you know exactly when your kite, eFoil, or other gear will arrive.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of receipt if anything doesn’t meet your expectations. Items must be in original, unused condition with all packaging. Some exclusions apply for hygiene items like headwear.
How do I initiate a return?
Email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions and address based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Technical Support

Do you offer setup advice for eFoils or wing packages?
While we can’t provide hands-on instruction, our team of experienced riders can offer general setup tips and direct you to manufacturer resources. For complex technical questions, we’ll connect you with the appropriate brand support.
What if I receive damaged or incorrect items?
Contact us immediately at [email protected] with photos of the issue. We’ll quickly arrange for replacement of damaged or incorrect items at no cost to you.

Still have questions? Our customer service team (all passionate water sports enthusiasts) would love to help! Email us at [email protected] or visit our website to explore our gear selection. The waves are waiting!