Term and Conditions

Last Updated: [Insert Date]

1. About Our Shop

Surf Discount Shop (ussurfingshop.com) specializes in premium water sports gear including hydrofoils, wings, kites, and related accessories. Our products are designed for water sports enthusiasts who demand quality and performance.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item from your order or discuss alternative options.

3.3 Intended Use

Our products are designed for water sports activities. You assume all risks associated with proper use of these products. We recommend:

• Reading all product instructions and warnings
• Using appropriate safety gear (helmets, impact vests, etc.)
• Only using products within your skill level

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• Your order becomes binding when we send the confirmation

4.2 Pricing and Payment

All prices are in USD and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due immediately upon order placement.

4.3 Shipping

We ship worldwide (excluding some Asian and remote areas) via:

• Standard Shipping: DHL or FedEx (10-15 business days after dispatch) – $12.95
• Free Shipping: EMS (15-25 business days after dispatch) for orders over $50

Delivery times are estimates and not guaranteed. Customs fees may apply for international orders.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy for most items, provided:

• Items are unused and in original packaging with all tags attached
• Original proof of purchase is provided
• Return is requested within 15 days of receiving your order

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• EFoil – Ready to Ride packages (due to battery and electrical components)
• Harnesses & Headwear
• Impact and Flotation Vests
• Opened Hydrofoil Hardware packages

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order number and reason for return
2. Wait for approval and return instructions
3. Securely repackage the item in original packaging
4. Ship to our Washington facility using a trackable method
5. Receive refund/exchange once we inspect the returned item

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return:

• Issued to your original payment method
• Original shipping fees are non-refundable
• You’ll receive email confirmation when processed

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and trademark laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or logos without prior written consent
• Use any automated systems to extract data from our site

7. Liability Limitations

7.1 Product Use

We are not liable for:

• Injuries resulting from product misuse or failure to follow instructions
• Damage caused by improper installation or maintenance
• Weather conditions or other environmental factors affecting product performance

7.2 Website Use

We strive to maintain continuous website availability but are not liable for:

• Temporary unavailability due to technical issues
• Any losses resulting from website use or inability to use the site
• Viruses or malicious code originating from third parties

7.3 Maximum Liability

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of Washington, USA. Any disputes shall be resolved in the courts of Washington.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the updated terms.

11. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Mail: Surf Discount Shop, 5000 V Street Northwest, Washington, US 20007